Terms

Contract/Letter of Agreement

Work commences upon receipt of signed Letter of Agreement and retainer or deposit on project work.

Letter of Agreement shall provide specifics regarding terms of payment, late payments and penalties, hours of operation, and project scope, and shall include the following appendices:

  1.  Statement of Non-Disclosure/Confidentiality Agreement
  2.  Statement of Rights and Responsibilities/Terms and Policies
  3.  Communications Policy

Work falling outside of agreed upon scope must be agreed upon in writing (email is acceptable)

48-72 hour minimum turn-around for work to be completed to allow for emergencies and unforeseen circumstances.

 

Method of Payment: 

Check          (returned checks will be subject to a $30 non-refundable fee)

Money Order

PayPal

VISA, MasterCard, American Express and Discover payments are accepted through PayPal

–         All payments to be made in U.S. Dollars

 

Billing:

Payment due upon receipt of invoice

Invoices to be sent on the 1st and 15th of the month for general billing, special projects will be billed at onset of agreement

 

Late Fees:

A 5% late penalty charge will be applied to all delinquent accounts.

If payment is not received within 10 days, late penalty fees of 5% will be applied to the open balance.  A new payment notice will be issued.  If contact is not made within 24 hours of the re-notice all services for this client will be suspended until payment is received.

 

Deposits:

Deposits are required for all new clients – to be held against 6 months of regularly paid invoices.

Projects – 50% deposit required before work begins and remainder of contracted cost due before final deliverable.

 

Additional Fees:

Client will be invoiced all costs for use of special materials, office or acquired supplies that are above and beyond the scope of regular business (such as: costs for mass mailings, unique software, flash drives, CD’s, DVD’s). All additional fees will be agreed upon with client before invoicing.

 

Non-Profit Discounts:

Discounted assistant services are available to local service organizations, charities and non-profit groups.  Just Call Melody to schedule a consultation.

 

Referrals:

There is no better advertisement than a satisfied client!  Referrals from current clients that result in a secured contract with a new client will receive my utmost thanks and a 10% discount on your next invoice.

 

Disclaimer:

All information above subject to change per the discretion of Melody Stenstrom. Please contact melody@justcallmelody.com for up to date policy and regarding any questions or concerns of information above.